Refund and Returns Policy

Spare Parts Express

At SparePartExpress.com, we place the utmost importance on customer satisfaction. Our primary goal is to ensure that your experience with us is nothing short of exceptional. If, for any reason, you are dissatisfied with your order and wish to initiate a return, we kindly request that you adhere to the following guidelines provided below.

HOW DO I RETURN A PRODUCT?

To ensure a smooth return process, please note that the product(s) you wish to return must be in pristine condition, including the original packaging, parts, accessories, and paperwork. We kindly request that you refrain from assembling, installing, or modifying the product in any way.

In the event that you are returning the product due to fitment issues, flaws, or defects, it may be necessary for us to request pictures in order to facilitate your request effectively. Please understand that custom products, clearly indicated as such on the product page, as well as Clearance products, are non-returnable.

Rest assured that all returned orders undergo a thorough inspection to verify their condition and check for any signs of use or installation, as well as to ensure that no items are missing. If we have any concerns regarding the use or missing items required to complete the product(s), we will promptly reach out to you, our valued customer.

We strive to provide you with a professional and seamless return experience, and we appreciate your cooperation in adhering to these guidelines. Should you have any further questions or require assistance, please do not hesitate to contact our dedicated customer support team.

Order Cancellations

If you need to cancel or modify your order for any reason, please contact our Customer Service team. Each request will be reviewed on an individual basis.

Please note that cancellations may result in a fee of up to 30% deducted from the original purchase price. This fee is non-negotiable, unless approved by management. It covers the charges imposed on us by the vendor and credit card processors for processing your original transaction.

For special order or custom-built items, once the order has been placed, it cannot be cancelled or modified.

If your order is already in the processing stage or has been shipped, you will need to follow our Return Policy to receive a credit for your purchase.

Once an order has been shipped, it cannot be cancelled. If the order is refused or returned, a restocking/processing fee will be deducted when the refund is issued.

We apologize for any inconvenience caused and appreciate your understanding in adhering to our policies. Should you have any further questions or concerns, please do not hesitate to contact our Customer Service team.

RETURN POLICY

To initiate a product return, we kindly request that you utilize our convenient online return process or reach out to our Customer Service team at Support@sparepartexpress.com or via WhatsApp at {number} within 30 days of receiving your order. Upon contacting us, we will promptly provide you with a Return Authorization (RMA) Number, which is essential for the smooth processing of your return. Additionally, we will furnish you with detailed instructions on how to proceed with the return.

Please note that only products received in a pristine, ready-to-sell condition will be eligible for a refund, subject to a re-stocking fee and excluding any associated shipping costs.

It is crucial to obtain an RMA number before returning a product. Failure to do so may result in a lengthier processing time for your return, and at our discretion, you may be subject to a restocking fee ranging from 10% to 30%. Furthermore, if a product is returned to us due to an undeliverable address or refusal of delivery, the processing time will be extended, and a restocking fee of 10% to 30% may be applied.

Please ensure that the products, including their packaging, are returned in an unused, resalable condition. We regret to inform you that we cannot accept returns for products that have been used, assembled, fully or partially installed, or modified in any manner.

We appreciate your understanding and cooperation in adhering to these return guidelines. Should you have any further inquiries or require assistance, please do not hesitate to contact our dedicated Customer Service team.

Customers are responsible for covering all return shipping charges, unless they have received an incorrect or defective product from us. In such cases, please refer to the information below. When returning a product to us, we highly recommend utilizing the services of a reliable shipping provider, such as the best shipping user or any carrier that offers signature confirmation or insurance. Please note that we cannot be held accountable for any packages that are lost or damaged during transit.

In the event that the returned product is found to be damaged or missing parts, we retain the right to reject the entire return, refuse delivery, and/or return the product to you at your own expense.

Rest assured, returns will be promptly processed within fifteen (15) business days upon receipt of the package. Please note that this timeframe does not include weekends, holidays, or the day the package is delivered. If, for any reason, your return has not been processed within three weeks, we kindly request that you reach out to us so that we may investigate the status of your return.

We value your satisfaction and strive to provide the best possible service. Should you have any further questions or concerns regarding returns, please do not hesitate to contact us.

NON-RETURNABLE PRODUCTS

Returns will not be accepted for the following items:

  • • Spare Parts Express Gift Cards
  • • Tunes
  • • Wheel(s) after they have been mounted.
  • • Products marked as “Clearance”.
  • • Route Package Protection, once an item on your order has shipped.
  • • Non-defective products that show evidence of being used, installed, handled improperly, and/or packaged or shipped improperly.
  • • Custom made, custom text or lettering, custom ordered, custom product options, and/or custom painted products. If you have a problem with your custom product, please contact our support team immediately.

REPLACEMENT PRODUCTS

In order to ensure a smooth replacement process, Spare Parts Express requires that products to be replaced meet the same requirements as returned products. This means that when returning a product, it must be accompanied by its original packaging, parts, and paperwork.

Once the returned product is received and processed, Spare Parts Express will promptly ship the replacement product. However, if an immediate replacement is needed, we recommend placing a new order either online or through one of our sales representatives. If you choose to place a new order online, kindly include a note in the order notes during checkout.

Please note that upon receiving the replacement product, it may take up to 7–10 business days for a refund to be processed.

We understand the importance of providing efficient and reliable service, and Spare Parts Express is committed to ensuring your satisfaction. Should you have any further inquiries or require assistance, please do not hesitate to reach out to our dedicated team.

RE-STOCKING FEES

Why is there a restocking fee? Our minimal restocking fee is in place to cover the costs associated with lost credit card charges and original shipping fees. That’s all it’s intended for! Please note that a restocking fee of 10-30% will be applied to all products returned to our store. The specific percentage of the restocking fee will vary depending on the product purchased, shipping costs, and the condition of the returns. It is important to remember that shipping and handling charges are non-refundable. Additionally, the responsibility for return shipping lies with the customer, unless otherwise specified.

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